| 1. 1. How do I know if a item is available? |
| After you oder has been placed you will get a oder confirmation. Well will notify you if the item is on stock and where to wire the money if you selected prepayment as payment option. If you order by phone, we can tell you immediately if the item is on stock. |
| last updated - 2008-11-15 13:50:03 |
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| 2. 2. How do I know when their is something new? |
| Just sign in for our newsletter and you get your news asap! |
| last updated - 2008-11-15 11:08:10 |
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| 3. 3. I am a new costumer, how can i order? |
| First choice, sign in and you are always informed whats up. Select item, choose size and put the item of your choice in your shopping cart. The rest is listed in the order menu. If you are registered you can always check the status of you order!
Second choice sign in without register. The disadvantage you are not able to check you order status! |
| last updated - 2008-11-15 13:48:50 |
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| 4. 4.Where do I find your Bank Information? |
| Frankfurter Volksbank Account# 620 150 2142 – BLZ 501 900 00
IBAN DE3050 19 0000 620 150 2142 BIC FFVBDEFF
Please include oder number, name, city! |
| last updated - 2008-11-15 13:47:52 |
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| 5. 5.How do I get a catalog? |
| Just sign in the newsletter and asap a new one is coming out you get one! |
| last updated - 2008-11-15 11:21:15 |
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| 6. 6. I am looking for a particular item, but can´t find it on the FABFIVE24 site? |
| Just send a mail to shop@fabfive24.com, include size, item name and brand name. Please include a phone number for any questions. |
| last updated - 2008-11-15 13:47:36 |
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| 7. 7. How does a order take? |
| Oder before 12:00 on a weekday (no holiday) and you get a oder confirmation right away. We ship usually the same day! If payed by credit card or COD. Prepayments are shipped when funds drawn to our account.
Shipping time:
Germany 1 - 2 days
Europe 3 - 6 days
Rest of the world 5 - 14 days |
| last updated - 2008-11-15 13:47:26 |
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| 8. 8. Is their a telephone help line? |
| Yes. +49-(0)6181-257350 or by fax +49-(0)6181-257350. Buiseness hours are Monday - Friday from 10:00h - 19:00h and Saturday from 10:00h - 18:00 h. |
| last updated - 2008-11-15 13:18:48 |
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| 9. 9.How can I exchange a item? |
| If you like to exchange a item, send the item unused with all tags and box in original condition to: Fabfive24 - Fahrstr.8 - 63450 Hanau. You will have to pay for shipping and pay for the half of the shipping cost back to you.
If the send item does not match the order we gladly refund you for shipping. We do not take back: Underwear, Cd´s, Movies, personalised Items. If you send back shoes use extra box for shipping. |
| last updated - 2008-11-15 13:32:13 |
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| 10. 10. What can I do on a customer complaint? |
| Simply call or mail us. Take a picture of the complaint and a detailed description. We will then decide what to do. Some complaints might be reparable . If not we will send you a new item. If not in stock we will refund you. Send picture to shop@fabfive24.com. |
| last updated - 2008-11-15 13:45:49 |
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| 11. 12. How fast do I get my money back? |
| On a return: When we receive the item and item is in new condition allow 10 - 14 days for processing.
On a claim: When we receive the item and item is in accepted as a claim allow 10 - 14 days for processing. |
| last updated - 2008-11-15 13:50:46 |
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| 12. 13. I received defective items, what dom I do? |
| If the item has a apparent defect should you contact us withing 7 days after you received shipping. If their are hidden defects you have to contact us within 14 days after knowledge! Please send mail to: shop@fabfive.com. We will contact you and let you know how to proceed. |
| last updated - 2008-11-15 13:56:46 |
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| 13. 14. Why are you sold out so quick? |
| We do not carry and never will department store stuff. This means that we are working with small brands and companys. They do not have unlimited stock. And nobody wants to run around in the the same gear? So choose you brand and item asap it might be sold out next week! |
| last updated - 2008-11-15 14:01:04 |
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| 14. 15. Why are some items cheaper on Ebay? |
| First of all, we only sell original new gear from official distributions or the original brands. We have no fakes, seconds. Lots of items on Ebay are not official brand items and are not available on high street and Quality is poor. We deliver what you pay for! You work hard for you money. We are located in Hanau, Germany since 89 with a high street storefront and 160 qm! If you´re around we like to see you! |
| last updated - 2008-11-15 14:09:00 |
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| 15. 16. Why do I get some Items in the USA cheaper? |
| Might be, but be informed that you have to pay up to 20% customs fee and the applicable sales tax in your country. Plus shipping which can add up to 30 €! But are you sure you will get your stuff after you send your money to the states? Are sure that you are getting original merchandise? That the merchandise is non defective? If you have to send it back you can expect a shipping fee up to 50€! And the paid customs fee and sales tax are gone! Is it worth wile? |
| last updated - 2008-11-15 14:19:17 |
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| 16. 16. I like to know more about the product, can somebody help me? |
| We love to! Just call +49-(0) 6181-257350 from Monday - Friday 10:00h - 19:00h and Saturday from 10:00h - 18:00h or just us a mail to shop@fabfive24.com and we will contact you asap. This is our job! |
| last updated - 2008-11-15 14:23:05 |
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